Customer support specialist with knowledge of Polish and English in PocketBook

We are an international PocketBook company, we are currently looking for a customer support specialist with knowledge of Polish and English to join our team. Your responsibilities: Provision of information and advisory service support (communication with product users by mail, phone) no sales; Analysis of problems that arise from users and searches options for problem solving; Work in the CRM system; Various individual jobs related to customer support; Detection and analysis of software errors, work in the bugtracker system. Everything you need to know and know + personal qualities: Experience in the field of customer service (will be an advantage); Knowledge of the Polish language - level B2 and above; Knowledge of the English language - level B1 and above; Competent and quick construction of sentences without losing the quality of correspondence; Ability to analyze the situation and quickly find an effective solution; Confident / advanced knowledge of PC and mobile gadgets; Comprehensive approach to solving complex tasks, positive thinking; Ability to work in a team; It is desirable to have experience of communicating with "native speakers". We offer: Competitive remuneration; Work schedule: (9:00 - 18:00 / 10:00 - 19:00); Possibility to work from home during martial law; Modern office nearby Arsenalna and Pecherska; an experienced mentor who will carry out the adaptation with high quality, teach everything and support at all stages. Interested? We are waiting for your resume indicating your financial wishes.