Customer support specialist with knowledge of German and English in PocketBook

We are an international PocketBook company, we are currently looking for a customer support specialist with knowledge of German and English to join our team.

Your responsibilities:

• Providing information and consulting service support (communication with product users by mail, phone);
• Analysis of problems that arise for the user and search for options for solving the problem;
• Work in the CRM system;
• Various individual jobs related to customer support;
• Identification and analysis of software errors, work in the bugtracker system.

What you need to know and know + personal qualities:

• Experience in the field of customer service (will be an advantage);
• Knowledge German - level B2 and above;
• Knowledge of the English language - level B1 and above;
• Competent and fast construction of sentences without losing the quality of correspondence;
• Ability to analyze the situation and quickly find an effective solution;
• Sure / advanced knowledge of PCs and mobile gadgets;
• Complex approach to solving complex tasks, positive thinking;
• Ability to work in a team ;
• Experience of communicating with native speakers is desirable.

We offer:

• Competitive salary;
• Working schedule: (9:00 a.m. - 6:00 p.m./ 10:00 a.m. - 7:00 p.m.);
• Modern office near Arsenalna and Pechersk,
• Opportunity work from home, during martial law;
• A competent manager who will carry out the adaptation well, teach everything and support at all stages.

Interested? We are waiting for your resume indicating your financial wishes.