Customer Support Specialist (with German language) in Risk Inc.

Your main responsibilities will be:

- Learn all the necessary information given for work;

- Help customers through live support (chats, instant messengers and emails, possible hotline);

- Handle customer inquiries appropriately and provide a high level of service;

- Be ready to work at night;

- Interact with other departments to resolve issues;

Essential professional experience:

- Knowledge of Ukrainian, English and German (B1/B2) languages;

- Good written communication skills in one of these language combinations;

- Empathy, stress tolerance, responsibility, and focus on development and results;

- Excellent basic computer skills;

- Ability to work from personal laptop for the first 2 weeks of work during training.

We offer:

- Stable salary + monthly performance bonus;

- Convenient work schedule: 2/2 with floating days off, 12-hour shift "10-22" (day shift), 10-hour "22-08" (night shift) and midnight "12-00". There is an opportunity to switch to the schedule of 4/2 for 9 hours (morning shifts “08-17”, evening shifts “13-22”, midnight shifts “16-01” are possible).