Customer Support Specialist (with German) in Ascendix Technologies

Ascendix Technologies is a global software service, custom, and product development company specializing in the PropTech domain. Headquartered in Dallas, Texas, we operate with distributed teams across Europe.Our advanced custom solutions address the challenges faced by real estate businesses, leveraging cloud computing, big data, and other technologies to refine processes and drive success in the industry.We are looking for aCustomer Support Specialist with proficiency in German to work with our Swiss client, specializing in software solutions for insurance brokers and financial service providers. The new team member will become part of a dedicated team managed by the client.Team composition: Development Team Lead, Developers, Support Team Lead, Support Specialists, Product Owner.Requirements:Proficient in spoken and written German.Experience with customer support.Strong focus on the customer.Quick understanding of customer problems.Ability to solve problems pragmatically or identify alternatives.Well-organized and structured working style.Ability to maintain overview even in stressful situations.Would be a plus:Experience in IT Support.Experience in the Insurance industry.Good knowledge of MS Office applications.Experience with MS Dynamics 365.Responsibilities:Responsible for customer product adoption (knowing client products inside out to be able to answer user questions).Requirements gathering (adoption of customer).Documenting requirements for the development team.Performing acceptance testing.Documenting cases/issues in a way that developers can quickly understand and reproduce the problem (client bug reports tracking).Maintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer inquiries.Communicating with customers through various channels (email, phone, WhatsApp, etc.).Acknowledging and resolving customer complaints.Keeping records of customer interactions in the ticketing system.Maintenance of the knowledge database.Communicating and coordinating with colleagues as necessary.Creating a daily status sheet of Customer Support.Ensuring customer satisfaction and providing professional customer support.Ascendix offers you:Healthcare:20— paid vacation5— paid sicknessCareer and professional growth:B2B and remote cooperationCareer development and professional growthTechnical performance reviews and 360 EvaluationCollaboration with apersonal Resource Manager, Technical leads, and mentorsLearning and Development:Udemy and Pluralsight subscriptionInternal knowledge-sharing opportunitiesCorporate spirit:Online and offline events &team-buildingsFriendly and supportive atmosphereOpen management