Customer Support Specialist in Pharmbills

Pharmbills is an American outstaffing company headquartered in New York. We have been working for more than seven years and have more than 850+ talented people already on our team. Our specialists are in the US, Ukraine, Bulgaria, Poland, Czechia, Uzbekistan, Georgia and Portugal.We are growing and hiring new members for the Customer Support Specialist. You can be busy doing your duties from home.Skills:English level Upper-Intermediate and above;strong analytical skills;attention to detail;proactiveness;excellent communication and presentation skills;flexibility, result-oriented, with an "everything can be done" approach;the ability to independently find solutions;the ability to solve non-standard situations diplomatically.Responsibilities:first-class service to all customers, both internal and external;handling incoming and outgoing calls and letters, insurance companies, providing information on patient accounts;analysis and input/update of data in patients' medical records;checking the availability and compliance of patients' insurance policies;documentation of the invoicing and payment process in the client's account for further monitoring;monthly reporting in accordance with requests;resolution of all internal system ticket inquiries as appropriate;understand information security risks, including accurate and timely reporting of all adverse incidents as described in company policies;adhere to the principles of data security and patient confidentiality withcompliance with ethical standards in the performance of official duties and during interaction with patients, colleagues and medical workers.What do we offer:Competitive compensationOpportunity to do duties remotely, according to the New York time zoneTrainee program in the USA marketTimely compensationsDaily English practice with native speakersA modern and friendly team Show more Show less Посадовий рівень Помічник Тип зайнятості Повний робочий день Посадові обов’язки Бухгалтерський облік/Аудит, Консалтинг і Служба підтримки Галузі Аутсорсинг та офшоринговий консалтинг, ІТ-послуги та ІТ Консалтинг і Транспорт, логістика, ланцюг постачання та зберігання