Customer Support Specialist (Sportsbook) in iTalentify

Are you passionate about sports and gaming? We have an exciting opportunity for a Customer Support Specialist to join our cutting-edge betting project and deliver top-notch support to our valued users.All the responsibilities we’ll trust you with:• Assist users via multiple channels with their inquiries and providing solutions in a timely and professional manner;• Recognize and address Customers’ concerns and pain points;• Guide Customers through our platforms’ features, betting processes, and promotions, ensuring they have a seamless experience;• Demonstrate extensive product knowledge and consistently improve it;• Develop your communication, multitasking;• Contribute to optimization and enhancement of Customer support procedures and flows.Your areas of knowledge and expertisethat matter most for this role• Fluent spoken and written English;• Proven experience in a customer support role, ideally within the betting or gaming industry;• Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner;• A solid understanding of different betting markets, odds and sports events will be a big plus;• Readiness to take 5 working shifts per week (with 2 compulsory night shifts);• Eagerness to take a 2-week product training (the training will be held in one of the co-workings in the the center of Kyiv);• Strong problem-solving skills with a genuine desire to assist our users.Why join us:• Salary review in 6 months;• Paid 2-week product training;• 24 days of paid vacation per year;• Paid sick leave;• Career coaching;• Flexible working hours;• As a part of our dynamic team, you’ll have access to professional growth and advancement opportunities;• Immerse yourself in the vibrant world of sports and gaming, and be a part of an industry that’s constantly evolving and full of excitementN.B. Currently for this role we consider candidates from Kyiv, as the product training will be held in the co-working in the city center. The work format after training will be remote.