Customer Support Specialist (Shafa) in EVO

Shafa.ua is a platform for buying and selling mainly clothes, shoes and accessories. There are cosmetics, perfumery, decor, author's products, sports goods, children's goods. First of all, system businesses with new products work on the platform. However, some people sell used branded goods, giving them a "new life". More than 5 million users visit Shafa every month.

About the Shafa team:

Our team consists of seven specialists and a team leader. The mission of the team is to make the life of users easier, we promptly resolve requests and create a positive customer experience. Each of us is ready to help and support a newcomer in all matters.

What is important for this role:

• experience in user support

• moderation of user content and management of the life cycle of requests

• competent written Ukrainian language

• attention to details and the ability to work with a large amount of information

• willingness to work in multitasking and independent decision-making

• be able to smooth out conflict situations and be flexible

• perseverance, customer orientation and teamwork

Tasks:

• help sellers and buyers to resolve the issues / disputed situations by processing written appeals through Kayako

• consideration of user complaints

• verification of users for fraud

• feedback moderation

Stages of selection:

• selection by resume

• meet the recruiter

• interview with the leader

About working at EVO:

• Social package - official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of yourself health.

• Health care - we cover health insurance and offer the support of a corporate psychologist, because we believe that taking care of mental health is just as important as physical health.

• Flexible work format - remote or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy-independent and equipped with everything you need.

• Working schedule: 5/2 (from 9:00 a.m. to 6:00 p.m., several times (1-2 times) per month on duty from 11:00 a.m. to 8:00 p.m.), "floating" weekends.

• Volunteer community - we regularly hold charity events auctions, we collect money for reconnaissance drones and support volunteer initiatives of employees.

• We provide equal opportunities for everyone - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.