Customer Support Specialist (remote) in SettlePay

We are developing the crypto world with the help of fiat!

SettlePay is a fintech company that helps businesses push their boundaries with cryptocurrency payments. We create and integrate solutions that allow you to send, receive and spend cryptocurrency and fiat funds on a single platform.

Every minute, more than 1000 transactions, 97% of which are successful. SettlePay's circle of partners covers 100% of the crypto market leaders, opening new horizons for our clients.

What to do:

• Listen to and understand customer questions related to integration, personal account settings, transactions, system errors, etc.< /p>

• Process client application: collect, record and systematize information from customers in the CRM system in compliance with company procedures.

• Provide clear, concise and accurate answers using understandable language for customers.

• In case of complex questions, contact the appropriate specialists for help.

• It is mandatory to provide feedback to customers based on the results of processing their requests.

• Maintain the highest level of customer satisfaction.

You are our ideal candidate if you have:

• Experience in the field of customer service for at least 2 years.

• Well developed communication skillschicks.

• The ability to work in multitasking mode and remain calm in stressful situations.

• Knowledge of the basics of business ethics and business correspondence skills.

• Experience with CRM systems will be an advantage (we use Zendesk).

• Lite and written language.

• Strong critical thinking skills (ability to ask questions, gather relevant information, think through decisions and conclusions).

• Ability to adapt to frequent changes.

• Ability to work effectively both individually and in a team.

• High level of responsibility, customer orientation, attention to details.

Would be an advantage:

• Basic English language skills for correspondence with clients in chats (online translators can be used).
• Ability to read logs, basic knowledge of API.

We offer:

• Schedule 2/2 (day and night shifts).
• Completely remote work.
• English language courses.
• Paid vacation - 24 working days.
• 100% coverage of sick leave without limiting the number per year.
• Corporate equipment from the first day of work.
• Opportunity for development and professional growth in a fast-growing company.
• Working in a team of professionals who share knowledge and experience.