Customer Support Specialist (Prom) in EVO

About the project:

Prom.ua is the largest marketplace in Ukraine, where more than 100 million products are sold from tens of thousands of entrepreneurs from all over the country.

On Prom.ua:

• every buyer can find everything they need at the best price: from a toothbrush to a cultivator for the garden and vegetable garden.

• every entrepreneur can sell goods in catalog of the marketplace, on the site created on the Prom platform and in the mobile application "Prom purchases".

Prom.ua in numbers:

• 4.8 million people visit the marketplace every day

• more than 60 thousand companies work on the marketplace

• 102.5 million in the catalog of goods

About the team:

 Prom-payment is a safe way to pay for orders on Prom.ua.  PromOplata Team provides advisory assistance to buyers and sellers on orders with Prom-payment. Currently, our team consists of 12 specialists and a leader. The mission of the team is to take care of our users, to positively influence their customer experience, solving their requests promptly and qualitatively.

What is important for this role:

• have successful experience in user support (calls/e-mail/skype/chat)
• competent writing in Ukrainian
• sincere desire to help every client, looking for how standard and non-standard ways
• independence in decision-making based on the analysis of collected information
• attention to details and the ability to work with a large amount of information
• initiative, readiness for changes and restructuring or improvement of processes

It will be an advantage:

• experience in the banking sector in solving issues related to transactions, complaints and disputes

Tasks:

• work with inquiries regarding Prom-payment through the Zendesk support service system

• communication with logistics partners via Zendesk and Telegram

• cooperation with other company departments to solve customer issues

• perform additional customer support tasks, initiated by management.

Tools:

• Zendesk

• Slack

• Telegram

• internal admin systems

• Kibana

Stages selection:

• resume selection

• meeting the recruiter

• interview with the leader

• test task

Aboutworking at EVO:

• Social package - official employment, 24 days of paid vacation per year and unlimited sick days so you can rest and take care of your health.

• Health care - we cover health insurance and offer a company psychologist, because we believe that mental health care is just as important, support as well as physical.

• Flexible work format - remotely or in the office. You can work remotely or visit our cozy office in Kyiv, which is completely energy-independent and equipped with everything you need.

• Working schedule 5/2 from 9:00 a.m. to 6:00 p.m., "floating" weekends (1-2 times a month, Saturday or Sunday are regular)

• Volunteer community - we regularly hold charity auctions, collect money for reconnaissance drones and support employee volunteer initiatives.

• We provide equal opportunities for everyone - therefore we do not allow discrimination on any grounds. We are also open to cooperation with veterans and are ready to support them on the way to new professional achievements.