Customer Support Specialist (Pet care) in SKELAR

SKELAR is a Ukrainian venture builder that builds international tech businesses. Together with the co-founders, we gather strong teams to win in global markets.

Today SKELAR has a dozen businesses in various niches — from EdTech to marketplaces. These are companies that are included in the rankings of the TOP startups and product companies of Ukraine, occupy the highest positions in the AppStore and develop platforms that are used by millions of people. TechCrunch, Wired and other global media also write about SKELAR businesses.
We are proud of a strong team of 1000+ specialists who have cool expertise and ambitious goals. Our people are the company's most valuable asset, which is why we choose to build businesses with the best talent in the market.

We are looking for a Customer Support Specialist (Pet care) to become an important part of our team and be responsible for creating the best customer experience.

Main tasks in this role:

- Provide advice to users on training, behavior and dog care via chats and email;
- Provide personalized and prompt service to solve our users' requests;
our product, to motivate the use of content on the platform;
— Collecting customer feedback to improve our products and services.

What is important to us:

— English level Upper Intermediate English (B2+);
— Veterinary education, experience working with animals, understanding their behavior and psychology. Relevant certificates will be an advantage;
— Deep understanding of customer needs and desire to help them achieve their goals;
— Strong empathy and ability to communicate effectively with customers;
— Flexibility to work in a flexible schedule (including night shifts - up to 6 nights per month);
— Typing speed in English at least 30-40 words per minute;
— Advanced PC and software skills provision;
— Interest in the basics of dog behavior, training methods. Love for animals.

Desirable, but not necessary:

— Experience in customer support, sales, customer retention or simply in customer service;
— Knowledge and experience of working with CRM systems (Zendesk, Freshdesk or others);
— Ability to adapt to constructive feedback and the ability to provide such feedback.

What we offer:

—Development and growth: compensation for external courses, access to internal training programs and libraries, English language courses;— Taking care of your health: paid sick leave, 20 days of vacation per year, health insurance after a probationary period;
—Competitive salary: ability to review salary;
—Benefits from the company: free access to our products;
—Flexible work schedule: the ability to work in different shifts;
—Completely removed.

In addition to businesses, we are developing a charity fund SKELAR foundation, which was created by the company's employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.
SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale.
We plan to continue to develop tech businesses, conquer global markets and work for victories of Ukraine.

For this, we created all the possibilities inside our venture builder:

— 8 infrastructure teams that help startups solve any issues: from recruiting to finance and legal issues;— A community of founders who have already launched more than one business and can share practical experience;
— Internal clubs by professional areas: marketing, development, finance, recruiting;
— Trainings, courses, attending conferences;
— Medical insurance.

Let's build the next big everything together!