Customer Support Specialist (mostly weekend shifts) in Zeely, Inc.

August 30, 2024

Customer Support Specialist (mostly weekend shifts)

remotely

We are looking for Customer Support Specialist (mostly weekend shifts — Sat, Sun) with work experience and confident English, who will respond to our customers' inquiries and feedback in a timely and quality manner, as well as maintain high standards of service quality for our product users.

Zeely is a mobile application that helps small businesses promote their products and services with the help of AI-generated creatives and online advertising. We are Google for Startups and Meta partners, TechCrunch and Forbes wrote about us, and most importantly, we have more than 50,000 users in the US and continue to grow rapidly.

What is needed to join us:
- command of written and spoken English at the Upper-Intermediate level and above
- ability to communicate politely and meaningfully
—indifference and a sincere desire to help users
—responsibility for the result and the ability to make optimal decisions.

Will be a plus:
- experience with Intercom or other automated solutions for support
- experience working in Customer Support teams
- experience working with mobile applications.

You will have the following tasks and challenges:
- communication with users, work with feedback and requests using e-mail (ticket system in Intercom) and social networks < br/>- multitasking in the processes, it is important to us that you handle each of the requests with the same dedication
- providing empathetic and responsive service to meet the needs of our users
- advising users about the functionality of the product
- collecting and analyzing user feedback
- interacting with product, marketing and development teams.

We offer:
- competitive salary
- remote work format - work where you are comfortable
- work in a growing company at 30-40% month-on-month in the US market
- opportunities for growth within the team.