Customer Support Specialist (L1) in Corewide

Customer Support Specialist (L1)We are searching for a smart and efficient person with good communication skills, understanding of networking principles and intermediate English level to join us as a L1 Support Agent. This role includes providing basic technical support to our clients, monitoring infrastructure, reporting/escalating incidents and managing internal documentation on a shift basis (including graveyard shifts).Our primary area of competence is providing DevOps services and our technical support engineers can take free corporate DevOps course provided by our experienced mentors. The most prominent support agents can be promoted to an SRE position.Duties:Providing L1 technical support services24/7 written communication with company’s clients in Slack chats and emailsManaging alerts from the monitoring systemsManaging incidents (escalations to engineering department) according to the project and company demandsUpdating internal guides and HowTosMandatory skills:Intermediate English level (writing and speaking)Understanding of networking principles and protocolsGood communication skillsAnalytical thinkingAbility to understand and analyze data chartsBonus points for:Incident management (ticket systems, issue trackers) experienceTechnical writing experienceGrafana experience (or any monitoring system interface)Basic understanding of cloud computingBasic understanding of LinuxWe offer:Remote-first working model (with office in Kremenchuk available)Accounting supportTax compensationPaid sick leaves and vacationsFlexible working scheduleEnglish classesHealth insuranceSports compensationEducational budgetGreat corporate eventsWe are looking forward to hearing from you!