Customer Support Specialist (Italian) in Yellow Stone

Yellow Stoneis looking forits Customer Support Specialist with knowledge of the Italian language! We develop and maintain an online gaming platform. Our company is constantly expanding and now is the time to join us!

Our candidate:

• has a high level of command of the Italian language (written and spoken) -  B2 and higher;
• responsive, eager to help others, responsible and stress-resistant;
• experience in a call center will also be a plus.

What should be done:

• help users with questions related to the use of the company's products;
• resolve disputes and conflict situations; 
• communication with users takes place via e-mail and chat (85% of working hours), and by phone (15%)

We offer :

• competitive salary + bonuses, stable payments; 
• remote work format; 
• work schedule: 5/2 from 11:00 to 20:00 (Tuesday - Saturday);
• regular review of income with frequency: for the 3rd month and for the 9th month;
• paid vacation;
• paid sick leave; 
• medical insurance;
• group discussions and individual sessions with a psychologist;
• self-learning library, access to paid courses; 
• own platform for various courses/seminars/training created by the company. 

We are waiting for your feedback!