Customer support specialist, Customer Support Specialist in Kyiv in HealthJoy

Come for the mission, stay for the experience. In short and simple, we are a talented, hardworking and passionate team. The mission is what fuels and inspires us, helping our huge number of users from the US, we simplify access to health care and insurance services for each of our customers. We remove the complexity of using health care services in the US. Our technology solution changes the industry and gives users a simplified experience of accessing the most necessary healthcare services, saving time and money for users of our platform. Your impact: As a Healthcare Concierge (Customer Support Representative), you will be responsible for handling customer inquiries ( tickets). Our highest priority is to provide quality service, fully informing members about their benefits and the best ways to use the benefits in the shortest possible time. Healthcare Concierge will communicate with our customers through chat and phone calls to advise and help users to get a high level of healthcare services. This may include phone calls with our customers and/or HealthCare representatives in the US to help make appointments with doctors, resolve other inquiries. Healthcare Concierge will search for doctors, hospitals and other healthcare facilities , which most closely match the needs of our customers, and will conduct follow-up communication with providers. In this position, you will collaborate with your team, administrative or clinical staff at the healthcare facilities to determine the best strategies to support our members. Provide a WOW experience and care to our Your experience and skills: High level of English (Upper-Intermediate+) Work experience from 6 months Openness and logical thinking Well-developed communication skills Ability to adapt to frequent changes Computer literacy Teamwork skills High level of responsibility Experience in Customer Support and Customer Service is a huge plus Details roles: Work schedule 5/2 — Mon-Fri: 15:30 — 24:00 20 paid vacation days within 12 months, and unlimited paid sick days. Benefit package: Work should be meaningful and beneficial. That's why HealthJoy offers a solid employee benefits package, including: Competitive Compensation: A base salary that increases as you progress through HealthJoy. In 1.5 years, you can double your basic salary. Employment: HealthJoy is part of the Ukrainian Diia City. From the first working day, we sign a Gig contract through the Vchasno system. Career development: You will have the chance to go through the career path from junior to middle and senior specialist, and eventually grow to Team Lead Deputy or Team Lead. In addition, there are opportunities for horizontal development and transfer to adjacent teams to the position of L&D trainer or QA analyst. Healthcare: As a healthcare company, we simply cannot leave our employees without healthcare. We provide health insurance for employees, as well as the ability to insure relatives at reduced rates. Education: We also offer classes inof English, and internal and external educational activities for our employees. Our Learning and Development department will provide you with a broad knowledge base about the American health care system and culture. Mental Health Support Program: Each employee has access to 20 personal therapy sessions per year with a psychologist/psychiatrist or psychotherapist, as well as additional mental health lectures from the comfort of their homes. Company events: To stay connected with our team even during these difficult times, we host happy hours, team building and team meetings, as well as a variety of educational and entertainment events. We work remotely and provide the necessary equipment to work. HealthJoy strives to create a diverse environment and prides itself on providing equal opportunities for all as an employer. All qualified applicants will receive fair employment compensation without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis prohibited by federal, state, or local law.