Customer Support Specialist (German language) | Remote in EMRG Capital

We are looking for anInvestor /Customer Support Specialistto provide our clients with high-end email customer service by assisting them with any inquiries throughout their journey. Our perfect candidate is someone extremely open-minded, possesses excellent communication skills, has a proactive mindset, and has strong problem-solving skills.As we expand our operational directions, we are in search of an Investor Support Specialist for our team to ensure timely communication with our current and potential clients.About usEMRG Capitalis a group of companies with interests in Finance, eCommerce, and Marketing. Our financial wing, which operates on the Swiss market, is helping Swiss companies raise funds. Our clients have been covered in international media including Bloomberg, The New York Times, and have been endorsed by such celebrities as Steve Wozniak, co-founder of Apple.There is no company like us when it comes to the levels of personal growth and responsibility you can assume, no matter what your age and previous experience, given you have the right problem-solver attitude and your cognitive skills are superior.QualificationsAdvanced spoken and written English is a mustAdvanced spoken and written GermanKeen attention to detail both visual and grammarDeep understanding of the high-end communication styleExcellent communication, organization, and interpersonal skillsAbility to prioritize, multitask, be flexible, and meet deadlinesAbility to work independentlyExcellent Google skills (you can find an answer instead of asking a hundred obvious questions)Ability to comply with repetitive tasksIt will be a plusExperience in sales, customer support, or sales administrationAbility to strictly follow the rules and process guidanceInterest or experience in finance and investmentsProcesses to supportWe are looking for a person who will be the right hand of our Head of Sales Administration.Our company proposes a variety of tasks and processes to support and here are some of them:Writing emails and follow-ups after calls and meetings (100% of the communications in this position are conducted through email)Working with CRM SalesforcePreparing lists for calling for Investor Relationship ManagersApproving people on the website based on specified criteriaPreparing and updating reports related to the interactions with customersWhat we offer100% remote workFlexible schedule (at least 30-40 hr/week)Competitive hourly rate of EUR 5 - 12 (depends on the results of the interview, previous experience, and the test task)Professional growth (within a six-month period, you will have the opportunity to become a Manager of one of the departments' divisions)To give candidates a clearer understanding of the job responsibilities, we have created a test task that reflects real cases taken directly from our recent practice.If you feel that your skills and experience are suitable for this role, feel free to send us your CV to [email protected]. Please, use the following titling structure: “Investor Support Specialist - Your Name”.Additionally, you can contact us via Telegram @joinemrg with the tag #DEsupport.