Customer Support Specialist for iGaming Company (Mixed Shifts) in TalentIn

We are looking for a customer-oriented and detail-oriented Customer Support Specialist with experience in the iGaming industry. The ideal candidate is confident in written English, proactive, responsible and able to handle sensitive cases in accordance with internal procedures. 

Responsibilities:

• Providing customer support via live chat and email

• Handling player inquiries, requests and complaints

• Identifying complex or sensitive cases and transferring them to the appropriate teams

• Adherence to internal quality standards and communication guides

• Working according to the schedule and fulfilling individual KPIs

Working conditions:

• Variable schedule: 2/2 (day / night / 2 weekends)and the ability to work remotely - so that the work adjusted to your life, not the other way around

• 24 days of paid vacation and paid sick days

• Relocation support for candidates

• Competitive salary commensurate with your skills and experience

• Referral bonuses and special event gifts

• Compensation 50% of training costs for professional development

• Friendly atmosphere and culture where people are above all else, as well as the opportunity to participate in team activities