Customer Support Specialist (fintech) in Solidgate

Solidgate is a payment orchestration and processing platform that helps thousands of businesses accept payments online. We develop innovative fintech solutions to enable seamless payment processing for businesses in over 150 countries around the world, from Europe to LATAM, from the US to Asia. We are proud to be a part of the history of each company we work with - our infrastructure guarantees rapid scale in new markets and increased profits.

About us:

- Offices in 3 countries: Ukraine, Poland and Cyprus

- 160+ team members

- 100+ payment methods

- 200+ clients from Ukraine, Europe and the USA

- PCI DSS Level 1 provider

- No. 1 employer according to the DOU version

We provide fast donations for the Ukrainian army. The Solidgate team created Payment Link, thanks to which BOs and funds can accept payments in minutes in any currency. We are proud of our partnerships with charitable organizations, including KOLO and Come Back Alive.

Our advantages:

- FinTech is a fast-growing industry;

p>- Backend-driven product with complex logic, architecture and modern technology stack (Golang, Java, Kotlin, React, Typescript, PostgreSQL, Elastic, Redis, RabbitMQ, Docker, AWS);

- complex challenges and direct impact of each team member on business growth;

- opportunity for development and professional growth — everyone has a career plan;

- a team that is burning with a common goal, has a common vision and values.

We are looking for a responsible and proactive Customer Support Agent who can strengthen our support team and ensure a high level of satisfaction with technical support.

Working with us, you will have:

— absence of routine monotonous tasks;

— the opportunity to familiarize yourself with all the features of the payment world;

— work with a serious a B2B product;

— the opportunity to become an excellent specialist in a complex field.

Your tasks will be:

— respond to all basic L1 support requests;

— meet SLAs;

— respond quickly and provide feedback to customers;

— monitor recurring questions and recommend relevant articles in knowledge base.

We are looking for someone who has:

— 2 years of experience in customer support;

— analytical skills;

- the ability to set priorities for tasks and requests;

- command of the English language at the Upper-Intermediate level.

It will be an advantage:

- basic knowledge of SQL.

Our corporate benefits:

- health insurance and corporate doctor;

- free snacks, breakfasts and lunches in the office;

- 20 working days of vacation;

- professional training (courses, trainings, conferences, certifications) at the expense of the company;

- performance review 2 times a year;

- compensation for sports/interest clubs;

- competitive salary;

- opportunity to work as remotely and in the office;

- modern Apple technology.

Hiring process:

Meeting the recruiter, interview, test task, final interview with CEO

You wantbecome part of the team? Then dismiss all doubts and boldly press "respond to the vacancy".