Customer Support Specialist (Everhelp) in Genesis

Hello! Everhelp is in touch!

Everhelp is a Genesis business ecosystem company. We are an outsourced support service that supports more than 40 products worldwide.

At Everhelp we are creating a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics.

The company was founded in 2021. Recently, it has grown from 2 to 130+ people in the team. Currently, most of our employees are safe, we have retained all jobs, and we continue to strengthen our team.

Our position:

• We against war and unjustified aggression.
• We evacuated company employees and their relatives from combat zones, helped in the search for housing and provided financial support.
• We provided the entire team with mobile stations and batteries.< /li>
• We continue to work steadily for the future of Ukraine.

As we continue to expand, we are looking for a responsible Customer Support Specialist who will implement, develop and maintain high standards of service quality for our customers

Your tasks:

• Communicate with users, work with feedback and complaints by phone, chat and e-mail;
• Working with several chats at the same time, handling each of them with equal dedication;
• Providing empathetic and responsive service to meet the needs of our users;
• Consulting the company's customers about the products, their work and functionality through social networks.

About you:

• You speak English at the advanced level/ fluent: competent written and spoken language;
• You have excellent communication skills: you know how to politely, professionally and timely resolve customer complaints;
• Able to work independently and in different teams;
• You are attentive, persistent and solution-oriented;
• Flexible with your work schedule (you may have to work at night and on weekends);
• You have a strong work ethic, and also quickly adapt to changes in a dynamic business environment.

It will be cool if you have:

• Experience working with basic CRM systems;
• Confidence, enthusiasm and ability to manage workload;
• Desire to develop your knowledge and skills.

Work at Everhelp is:

• A great opportunity to start your career in IT from scratch and grow to C level positions;
• Opportunity to join the Ukrainian product and help our country's economy;
• Free running, football, basketball, volleyball and yoga training, corporate discounts on gym memberships.

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Don't delay! Send your CV and join Everhelp.