Customer Support Specialist (English) in EvoPlay

EvoPlay is an international IT company, a leading developer of software products and complex solutions for the game industry.
 
In connection with the expansion of the company, we have a vacancy for a Customer Support Specialist with knowledge of the English language.
 
This specialist works in the User Support Department of the company's contact center. Responsible for remote interaction with users, consulting on technical and financial aspects of the product over the phone and via online chat.

Requirements:

• Very high level of oral, written Ukrainian and English literacy;
• PC knowledge at the level of a confident user;
• Ability to work with large amounts of information and willingness to learn;
• Communicative ;
• Persistence;
• High level of self-organization;
• Experience in related fields will be an advantage.

Responsibilities:

• Interaction with users:
• providing qualified consulting assistance on the technical and financial part of products mainly in the format online chat;
• familiarizing users with company products, their characteristics, current promotions and offers;
• Interaction with other company departments:
• submitting requests to resolve technical and financial difficulties of users, receiving feedback for the purpose of further informing users;
• informing about identified problems or errors on supported resources.

• Wage level above the market, monthly bonuses based on work results;
• Shift work schedule: 2/2/2 . 2 working days (day shift), 2 weekends, 2 working days (night shift), 7:00 - 19:00, 19:00 - 7:00;
• L&D center with courses for employees and TOP managers, rotation program;
• self-learning library, access to paid courses;
• Evoplay discount program;
• group discussions and individual sessions with a psychologist.
  
  Send your resume, we are waiting for you in our team!