Customer Support Specialist (English) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets. Our team is a fast & furious support of 50+ professionals in their field, who live in a dynamic rhythm of work and provide cool customer service that comes out out of concern for everyone within the team. We solve "on a turnkey" basis any questions of users regarding the operation of sites, close ambitious goals and post memes in corporate chats. What do we offer? Implementation of your ideas and proposals from the first working day; Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses; Caring for everyone's physical and mental health: corporate psychologist, paid sick leave and 18 days of paid vacation per year; The possibility of reviewing the salary immediately after the probationary period and every six months + a bonus for good performance every month; Other goodies: corporate Netflix/Grammarly account, discounts on products and services, team building, corporate parties. What do we expect from you? Upper Intermediate / Advanced English (B2+), spoken and written: please note that this item is first on the list, it is very important to us!Willingness to work night shifts (~6 per month) from 11:00 pm to 7:00 am: we have 30 minute break and Slack Huddle for team interaction to stay on top;Experience working with customers: phone, mail, chats and/or in person;Initiative and organized: we encourage talking about problems and proposing solutions. We are able to take responsibility for achievements/failures and control our working hours in shifts; Willingness to learn and develop in the field of IT: most of the team leaders have risen from junior positions. How exactly does the work work? We communicate with English-speaking customers through calls, chats and letters about our sites and services; Transfer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!"; We develop professional skills at trainings and lectures for further career advancement. We plan to continue to develop tech businesses, conquer global markets and work for victory of Ukraine Let's build the next big everything together!