Customer Support Specialist (English) in Everhelp

Hello! Contact Everhelp! Everhelp is a Genesis business ecosystem company. We are an outsourced support service that supports more than 20 products around the world. At Everhelp, we create a next-gen Customer Success ecosystem for users around the world. We provide first-class customer service and take care of everything: from configuration, control and maintenance of weekly reports to all the necessary metrics. The company was founded in 2021. In the last year, it grew from 2 to 100+ people in the team. Currently, most of our employees are safe, all jobs have been saved, and in addition, we continue to strengthen our team. Our position: Against war and justified aggression. We evacuated company employees and their relatives from combat zones, helped them find housing and provided financial support. tobacconist stations. We continue to work steadily for the future of Ukraine. As we continue to expand, we are looking for a responsible Support Specialist who will implement, develop and maintain high standards of service quality for our customers. Your tasks: Communication with users, work with feedback tasks using e-mail (Ticket system in Zendesk); Multitasking in the processes, it is important for me to process each of the requests with exemplary dedication; Providing empathetic and responsive service to meet the needs of our users; Advising the company's customers about the products, their work and functionality through social networks. About you: You speak English at the advanced/fluent level: competent written and spoken language; You have excellent communication skills: you know how to politely, professionally and timely resolve customer complaints; You are able to work independently and in different teams; You are attentive, persistent and oriented towards finding solutions; Flexible work schedule (you may have to work at night and on weekends); You have a strong work ethic ethics, and you quickly adapt to changes in a dynamic business environment. It will be great if you have: Experience with basic CRM systems; Confidence, enthusiasm and the ability to manage workload; Desire to develop your knowledge of management. Working at Everhelp is: A great opportunity to start your career The opportunity to join the Ukrainian product and help the economy of our country; Free training in running, football, basketball, volleyball, tayoga, corporate discounts on subscriptions to gyms. Don't delay! Submit your CV and join Everhelp.