Customer Support Specialist (Czech or Slovak language) in Austrian Airlines

Austrian Airlines search for Customer Support Specialist (with knowledge of Czech or Slovak) to join our professional team.

Requirements:

• Good command of written and spoken Czech or Slovak (advanced).
• Advanced computer skills.
• Effective communication over the phone, through email etc.
• Customer orientation.
• Ability to learn fast.
• Motivation for working and growing professionally.
• Flexibility to work shifts.
• Be ready to work in a team.

We are looking for active and friendly candidate, ready to help; who can work under pressure and is responsible and reliable.

There will be an advantage if you have a previous experience in working with customers or in travel industry.

Responsibilities:

• Responding to customer queries in a timely and accurate way via phone, email, or chat.
• Manage amounts of incoming phone calls and emails within KPIs and Quality standards. 
• Work in and with various LHG systems.
• Identifying customer needs and helping customers use specific features. 
• Analyzing and reporting service malfunctions. 
• PNR servicing (Passenger Name Record)  
• Follow up with customers to ensure their issues are resolved. 
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication up-to-date procedures, guidelines, and policies. 
• Support other teams to achieve satisfaction customer service level on managers’ request.

Working with us you will get:

• Official employment in international company.
• Full time employment and flexible schedule.
• Paid apprenticeship.
• On time salary, paid vacation and sick leave.
• Opportunity to influence on your income.
• Carrier prospects.
• Possibility of VIP Health Insurance.
• Comfortable office.
• Passionate and friendly team.

Personal benefits to work for Austrian Airlines:

• Your first work experience.
• Support from team mates and senior managers.
• Duty trips.
• Travel with Austrian Airlines solo or with friends.
• Assistance in emergency situations.

It is more than a job!

Our customers are very important for us as well as our employees who chose Austrian Airlines. The company provide excellent service and wishes to create working conditions on European level.

If this sounds like something you can do, and do well, please send us your resume and we will consider cooperation with you.