Customer Support Specialist in HealthJoy

Come for the mission, stay for the experience. In short and simple, we are a talented, hardworking and passionate team. The mission is what ignites and inspires us, helping a huge number of our users from the US, we simplify access to health care and insurance services for each of our customers. We remove the complexity of using medical services in the US. Our technological solution changes the industry and gives users a simplified experience of accessing the most necessary healthcare services, saving time and money for users of our platform. Your influence As a Healthcare Concierge (Customer Support Representative) you will be responsible for processing customer requests (tickets). .Our highest priority is to provide quality service, fully informing members about their benefits and the best ways to use the benefits in the shortest possible time. Healthcare Concierge will communicate with our customers through chat and phone calls to advise and help users to get a high level of healthcare. This can include phone calls with our clients and/or HealthCare representatives in the US, to help make appointments with doctors, resolve other inquiries. Healthcare Concierge will search for doctors, hospitals and other healthcare facilities that most accurately meet the needs of our customers, and will follow-up with providers. In this position, you will collaborate with your team, administrative or clinical staff at healthcare facilities to determine the best strategies to support our members. Provide a WOW experience and care to our users. Your experience and skills. High level of English (Upper-Intermediate+) Work experience from 6 months Openness and logical thinking Well-developed communication skills Ability to adapt to frequent changes Computer literacy Teamwork skills High level of responsibility Experience in Customer Support and Customer Service is a huge plus Role details: Hours 5/2 — Mon-Fri: 3:30 p.m. - 12:00 a.m. 20 paid vacation days within 12 months, and unlimited paid sick days.Benefit package: Work must be meaningful and rewarding.That's why HealthJoy offers a solid benefits package for employees, including:Competitive compensation:A base salary that increases as you advance within HealthJoy. In 1.5 years, you can double your basic salary. Employment: HealthJoy is part of the Ukrainian Diia City. From the first working day, we sign a Gig contract through the electronic system Timely. Career development: You will have the chance to go through the career path from junior to middle and senior specialist, and eventually grow to Team Lead Deputy or Team Lead. In addition, there are opportunities for horizontal development and transfer to adjacent teams to the position of L&D trainer or QA analyst. Health care: As a company that deals with health care, we simply cannot leave our employees without medical care. We provide health insurance for employees, as well as the opportunity to insure your relatives at reduced rates. Education: We also offer a busyEnglish language training, and internal and external educational activities for our employees. Our training and development department will provide you with a broad knowledge base about the American health care system and cultural characteristics. health without leaving home. Company events: To stay connected with your team even in these difficult times, we hold happy hours, team building and team meetings, as well as various educational and entertainment events. We work remotely and provide necessary equipment for work.HealthJoy is committed to creating a diverse environment and is proud to provide equal opportunity for all as an employer. All qualified applicants will receive fair employment compensation without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis prohibited by federal, state, or local law.