Customer Support Specialist (Boosters) in Boosters (by Genesis)

Boosters is a Ukrainian food company. We create EdTech and life-improvement products that bring value to 22 million people around the world. Our applications regularly get into the TOP ratings in their categories. As we continue to expand, we are looking for a responsible Customer Support Specialist to join the internal Everhelp team. And will implement, develop and maintain high standards of service quality for our customers in the fields of EdTech and life-improvement. At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything: from configuration, control and maintenance to weekly reports with all the necessary metrics. Our position: - We are against war and unjustified aggression. - We evacuated company employees and their loved ones from combat zones, helped in housing search and provided financial support. - We provided the entire team with mobile stations and batteries. - We continue to work stably for the future of Ukraine. Your tasks: - Communication with users, work with reviews and complaints using e-mail (Ticket system in Zendesk);- Multitasking in the processes, because it is important to us that you handle each of the requests with the same dedication; - Providing empathetic and responsive service to meet the needs of our users; - Advising the company's customers about the products, their work and functionality through social networks. About you: - Own in English at the advanced/fluent level: competent written and spoken language; - You have excellent communication skills: you know how to politely, professionally and timely resolve customer complaints; - You know how to work independently and as part of different teams; - You are attentive, persistent and focused on finding solutions; - Flexible with the work schedule (you may have to work at night and on weekends); - You have a strong work ethic and also adapt quickly to changes in a dynamic business environment. It will be cool if you have: - Experience with basic CRM -systems;- Confidence, enthusiasm and ability to manage workload;- Willingness to develop your knowledge and skills. Working at Everhelp is:- A great opportunity to start your career in IT from scratch and grow to C-level positions;- Opportunity join the Ukrainian product and help the economy of our country; - Free training in running, football, basketball, volleyball and yoga, corporate discounts on subscriptions to gyms. Don't delay! Send your CV and join Everhelp!