Customer Support Specialist (B2BSoft) in B2B Soft Inc.

About USHeadquartered inNew York City, USA, B2B Soft isanestablished leader inthe development, implementation, and support ofretail management systems (RMS) designed for the wireless retail industry. With over 10years inbusiness, wehave built abest-in-class point ofsale (POS) solution recognized bymajor telecom operators and serving customers across North America.Asatrue product organization, wework seamlessly with clients toensure that the evolution ofthe platform isalways insync with their business needs, with asolid infrastructure behindit. Recent addition ofthe autonomous product suite well coincides with the post COVID-19 reality and enables telecom operators toconduct all aspects oftheir commerce via kiosks.Aclient’s success isour priority. Innovation isour tool. Wecare about customers bygoing above and beyond inintellect and effort. Weare honest and curious. And weare agile, applying our knowledge and skills tobest serve our clients and partners. Here, you will work with advanced products, bepart ofopen and transparent culture, learn bothIT and business and advance quickly.Summary:AsaCustomer Support Specialist, you will have anopportunity tojoin avery dynamic team and become atrusted advisor toour clients, with anopportunity tocontribute tothe overall quality ofour product bysharing feedback with the relevant stakeholders. You will interact withUS busines owners, learn about the telecom industry and embark onanIT career path within the organization.Key Responsibilities:• Help existing and prospective customers byproviding timely and accurate information about B2BSoft products• Identify, analyze, and troubleshoot technical issues and provide effective solutions• Respond tosupport queries via phone, chat, and email• Help Customers with software and hardware configurations, billing, and merchant services related requests• Provide clear and complete documentation and notes onall service inquiriesOur requirements:• Fluent/advanced English (MUST!)• Previous experience in the Support field• Spanish is a huge +• Ability to work night shifts (support working hours 15:00 - 06:00 UTC are covered within 6 shifts)!!!• AnexperiencedPC user (General Microsoft Windows knowledge)• Existing technical background orastrong desire toexplore the field ofsoftware and hardware products• Training and time-management skills• Communication and listening• Understanding ofconflict resolution• Empathy, positive attitude and Self-ControlOptional:• Technical background andIT education• Experience inworking with CRM and Jira;Compensation/Benefits:Our culture isacollaborative, hands-on community where all voices are welcome atthe table and existing associates’ welcome new employees with open arms. Weare inanexciting phase ofaccelerated growth, and wewelcome motivated individuals keen tohit the ground running. Wealso offer career and proficiency development plans and free English courses with native speakers.