Customer Support Specialist (AddMile) in Headway

August 27, 2024

Customer Support Specialist (AddMile)

Kyiv

We have launched a new product - AddMile - a coaching platform that is part of the eco-system of educational products < em> Headway .

Headway is an EdTech startup that creates microlearning products. It is included in the GSV 150 list of the world's most influential companies transforming digital learning and specialist skills.

In the ranking of the best IT employers 2023 by DOU, Headway is among the top five in two categories - "200-800 specialists" and "Leaders in cities" (Kyiv).

The company was founded in 2019. In 5 years, it grew from 3 to more than 250 people in the team and opened offices in Kyiv, Warsaw, Nicosia and London.

Headway products help the development of 90+ million people in the world through concise formats of educational content: samaras, courses, games, infographics. The main one is the Headway app.

• #1 in the world for downloads in the book samara niche.
• Included in the top ten educational applications by sales in the US on the App Store and Google Play.
• Headway has been downloaded by more than 35M users worldwide.
• Apple brings the application to the top of the App Store in 170+ countries.
• In 2023, the application became App of the Day in the US five times in a row and received the Editor's Choice award from the App Store.

Headway is Ukrainians who work for victory and launch initiatives to help their country. More details.

The core of our achievements and the main value is the team. We believe in people, in common and in the fact that the brave always have happiness.

Together with the CEO of the new product Olga Shapovalova, we are looking for a Customer Support Specialist to join the team and courageously take responsibility for communication with users of the new platform.

About the product:

AddMile is a personal and professional development coaching platform that helps people improve various areas of life with the help of coaching practices: getting out of crisis situations, dealing with burnout, self-sabotage, increasing productivity, defining goals and making an action plan. The web version of the product is available to users from more than 130 countries.

You can contact us if you want:

1. They experiment and . Have suggestions on how to improve our user experience? Great, let's try. Ever wanted to try automation tools in your work? We are only in favor!

2. Not only to respond to customer requests, but also to solve product problems together with the team. Analytical mindset and creative approach will be in the adventure.

What will need to be done?

- Communicate with our users in chat and email.
—Keep a database of requests and ideas from users.
—Communicate with the analytics team and technical specialists to quickly understand issues and identify bugs.

What is needed tojoin us?

— From 6 months of experience in the position of Support Specialist in an IT company.
- Experience with Intercom or other helpdesk systems.
- Written English level Advanced and above.
- Willingness to work in a team and be proactive.
- Be able to work night shifts.

Sociological or psychological education will be a plus.

Important : This position involves night shift work 1-2 times a week (11:00 p.m. to 7:00 a.m.).

What we offer:

Professional and personal growth

• Access to the corporate base knowledge and professional community from the first day of cooperation.
• Personal development plan.
• Compensation for learning English, studying at external trainings, seminars and courses, as well as Business and Management School for employees.
• Lectures on psychology, culture, literature, history, info-hygiene, to comprehensively develop together.

Your health is important to us

• Medical insurance.
• Corporate doctor and massage in the office.

Interested? Then send your resume! Together we are a force!