Customer Support Specialist (AddMile) in Headway

Customer Support Specialist (AddMile) Kyiv Headway is an EdTech startup that creates micro-learning products. It is included in the list of the most influential companies in the world that are transforming the digital training of young specialists—GSV 150. Also, the company among the 50 top startups in Europe has the highest potential to become a "unicorn" within two years, according to market research from GPBullhound. In the ranking of the best IT employers 2023 by DOU, Headway is among the top five in two categories — "200-800 specialists" and "Leaders in the umistakh" (Kyiv). The company was established in 2019. In 5 years, it grew from 3 to more than 250 people in the team and opened offices in Kyiv, Warsaw, Nicosia and London. Headway products help develop 90+ million people in the world through concise formats of educational content: samaras, courses, games, infographics. The main one is the Headway application. No. 1 in the world in downloads of unishi book samaras. It includes dozens of top-selling educational applications in the USA on the App Store and Google Play. Headway has been downloaded by over 35M users worldwide. Apple launches App Store drowning app in 170+ countries. In 2023, the application became the App of the Day in the USA five times in a row and received the Editor's Choice award from the App Store. Headway is Ukrainians who work hard and launch initiatives to help their country. More details here. The core of our achievements and the main value is the team. We believe in people, we share common values, the brave always have happiness. We are currently actively developing a new product: a training platform for personal productivity and development, which includes premium content and communication with experts. Together with the CEO of the new product, Olga Shapovalova, we are looking for a Customer Support Hero who will join the team and take responsibility for communication with users of the new platform. You will definitely be informed if you keep quiet: 1. Experiment and . Do you have suggestions on how to improve our user interaction process? Great, let's try. Ever wanted to try automation tools for your work? Mytilkyza! 2. Not only to respond to customer requests, but also to solve product problems together with the team. An analytical mindset and a creative approach will come in handy. What will need to be done?—Communicate with knowledgeable users in writing and via e-mail —Maintain a database with requests and ideas from users; —Communicate with the team of analysts and technical specialists for quick understanding of problems and detection of bugs. What do you need to join today?—From 6 months of experience in the position of Support Specialist in an IT company; —Experience of working with Intercom or other helpdesk systems; —The level of written English Advanced class; — Willingness to work in a team is taboo to be proactive; — To be able to work night shifts. A sociological and psychological education would be a plus. What we offer: Professional and personal growth Access to the corporate knowledge base and professional community from the first day of cooperation. Personal development plan. Compensation for learning English, studying at external trainings, seminars and courses, as well as Business and Management School for employees. Lectures on psychology, culture, literature, history, info-hygiene, in order to comprehensively develop together. For usyour health is important Medical insurance. Corporate doctor tamasage office. Hybrid mode of operation with the possibility of visiting the office You decide independently whether to work remotely, in the office, or to combine these options. Our Kyiv office is open 24/7 in compliance with all health and safety measures. We also clean offices in Warsaw, Nicosia and London. Interested? Then send your resume! Together - I thought!