Customer Support Specialist in Ascendix Technologies

Ascendix Technologiesis a software and services technology company founded in 1996 and headquartered in the United States, in Dallas, Texas.The company has software development centers and branch offices in Poland, Portugal, and Ukraine, and distributed teams all over Europe, as we cooperate remotely since 2020.We are a community of professionals committed to delivering second-nature solutions globally to digitize, optimize, and leverage processes. We specialize in building solutions for globally-focused businesses that look to leverage cloud computing, and commercial and open-source technologies for big data, search, applications, and cross-platform mobility. We have deep experience in Salesforce.com CRM platforms, and offer products, services, and productivity modules.We are looking for aCustomer Support Specialist to join our team and provide exceptional customer service and support!The concierge team is mainly assigned to client requests by subscriptions, including support for our products (CRM system). Besides that, the team can be requested to assist with user guides, release notes, and testing. All shifts are scheduled (9:30 AM – 06:00 PM / 5:30 PM – 2:30 AM).Requirements:An analytical mindset with the ability to problem-solve effectivelyUpper-intermediate English proficiencyExperience in making presentationsExperience in conducting trainingsStrong working knowledge of Excel and Google Sheets, Microsoft WordWould be a plus: Experience in working with SalesforceResponsibilities:Investigating and resolving issues promptly and effectively.Updating the database with detailed information on resolved issues.Crafting comprehensive release notes to communicate updates to stakeholders.Developing user guides and presentations.Compiling and delivering statistics to support decision-making processes.Monitoring and managing support and concierge mailboxes.Providing timely updates to clients on the progress of ongoing work.Ascendix offers you:Healthcare: 20 paid vacation5 paid sicknessCareer and professional growth:B2B and remote cooperationCareer development and professional growthTechnical performance reviews and 360 EvaluationCollaboration with a personal Resource Manager, Technical leads, and mentorsLearning and Development:Udemy and Pluralsight subscriptionInternal knowledge-sharing opportunitiesCorporate spirit:Online and offline events & team-buildingsFriendly and supportive atmosphereOpen management