Customer support specialist in Newxel

Weare seeking aCustomer Support Specialist (Engineer) toinnovate alongside the passionate team, crafting products that bridge the gap between broadcast and post-production. With opportunities for personal growth, asupportive environment, and cutting-edge technologies, bepart ofthe mission torede?ne storytelling inthe digital age.Requirements0,5+ years ofexperience asaSupport engineer orCustomer support specialistGood technical problem-solving skillsEnglish Pro?ciency Skills, and con?dent incommunicating inboth written and spoken formExperience handling inbound technical support contactWill be a plusAbachelor’s degree incomputer science, information technology, orsimilarUnreal Engine / Blueprints knowledgeExperience using REST / JSON APIExperience inJavaScriptResponsibilitiesSupport high-quality systemsTroubleshoot and con?gure systems inproduction inanef?cient and professional mannerCommunicate with customers about their technical issues inaprofessional and timely mannerAnalyze web service APIs tosupport simple interfaces between systemsBeinvolved inlab tests for new software developmentResponsible for analyzing and ?nding solutions totechnical support issuesCustomers log technical support issues inour support portal orbyphoneThe Support Engineer picks upthese issues and works with the customer to ?nd asolution tothe technical issuesWhat we offerCompetitive salary and benefits packageMedical insuranceTax compensationFull RemoteCollaborative and innovative work environmentCareer growth and development opportunitiesAchance towork with atalented and driven team ofprofessionalAbout the projectOur partner developed the award-winning platform trusted bybroadcasters worldwide. With over adecade ofimmersive experience, the company isthe pioneers incrafting cutting-edge Real-time Graphic Solutions tailored specifically for the dynamic Broadcast Industry.Specializing indesign, animation, product development, and media production, they offer acomprehensive suite ofservices. Their advanced plugins for Vizrt, along with example scenes and free scripts, empower efficient realization ofyour vision.Join the team in pioneering a new era of creativity, innovation, and seamless integration.