Customer Support Specialist in YO-DA wallet

We are a dynamic Holding, thatembraces flexibilityandencouragesyourinnovative ideasfor product andprocess improvements.We leveragecutting-edge technologiesin the development of our application, providing you with an opportunity to gain valuable experience in this rapidly evolving field.At our Holding, weoffer career prospects. As we continue to grow each day, you have the chance to shape your future as the Lead of any direction in our Holding.Weare looking for aСustomer Support Agentto join our team!Requirements:Minimum 1 years experience as a support agent in an international company (preferably in the FinTech industry: e-wallet, payment system/aggregator);English- B2 and higher;Excellent written and communication skills;Computer literacy (Google Docs, Excel);PC or laptop and stable internet connection;Desire to help people, solve problems and ability to find an individual approach;Be a fast learning, system person. Ability to find needed information in a short period of time.Would beaplus:Experience with payment systems;Experience with financial fraud activity;Desire to help people, solve problems and ability to find an individual approach;Experience with ticket systemsResponsibilities:Responsibility for ensuring excellent customer experience by online chat, mail;Day and night shifts (2 per week);Troubleshooting customer issues;Collecting and processing customers feedback;Close cooperation with other teams;Delivering product features and updates to customers.WeofferCompetitive salary;24vacation days, sick leaves, additional day-offs;Remote/Hybrid work inthe office inKyiv;The perspective ofdevelopment infintech with afocus onaforeign market;Great, professional and friendly team;We are proud of our corporate culturewhich embodies principles:NoRed Tape: Webelieve inremoving unnecessary bureaucracy, fostering anenvironment ofagility and efficiency.Freedom ofDecision-Making: Wetrust inyour expertise and empower you tomake impactful decisions.Trust in Employees’ Expertise:Your knowledge and skills are highly valued, and weencourage you totake ownership ofyour work.Startup Environment: Experience the excitement ofworking inastartup, where new processes are implemented, and results are visible.Communication with C-Level:Enjoy open communication with ourC-levelexecutives, asweembrace anopen-door policy.Professional Growth and Networking:Weprioritize your professional development and provide ample opportunities for networking.Friendly Team: Join our close-knit team, where collaboration and support are the pillars of our work culture.Join us and you can be part of our company and creation it grows!