Customer Support Specialist in Everhelp

Hello! Everhelp is in touch!

Everhelp is a Genesis business ecosystem company. We are an outsourced support service that supports more than 25 products worldwide.

At Everhelp we create a next-gen Customer Success ecosystem users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics.
 
The company was founded in 2021. In recent years, it has grown from 5 to 250+ people in the team. Currently, most of our employees are safe, we have retained all jobs, and we continue to strengthen our team.
 
Our position:
 
-We are against war and unjustified aggression.
-We evacuated company employees and their relatives from combat zones, helped them find housing and provided financial support.
-We have provided the entire team with mobile stations and batteries.
-We continue to work steadily for the future of Ukraine.
>As we continue to expand, we are looking for a responsible Customer Support Specialist to implement, develop and maintain high standards of customer service

< strong>Your tasks:
 
-Communicating with users, working with reviews and complaints by email or by phone;
-Multitasking in processes, because it is important to us that you process each of the requests with the same dedication;
-Providing an empathetic and responsive service to meet the needs of our users;
-Advising the company's customers about products, their operation and functionality through social networks.
 
About you:
 
- You speak English at the advanced/fluent level: competent written and spoken language;
-Experience in support from 6 months;
-You have excellent communication skills: you know how to politely, professionally and timely resolve customer complaints;
-You can work independently and as part of different teams;
You are attentive , persistent and solution-oriented;
-Flexible to the work schedule (may have to work at night and on weekends);
- You have a strong work ethic and are quick to adapt to changes in a dynamic business environment.
 
It will be great if you have:

-Experience with basic CRM systems;
-Confidence, enthusiasm and ability to manage workload;
-Desire to develop your knowledge and skills.
 
A job at Everhelp is:
 
-A great opportunity to start your career in IT with zero and up to C level positions;
-Opportunity to join the Ukrainian product and help the economy of our country;
-Bezkfree running, football, basketball, volleyball and yoga training, corporate discounts on gym memberships.

 
Don't delay! Submit your CV and join Everhelp.