Customer Support Specialist in INTERKASSA, TOV

To join the team of the Ukrainian payment platform Interkassa, we are looking for a professional and focused customer support agent. Interkassa is a Ukrainian platform for accepting payments, founded in 2009. We develop a service that helps businesses accept payments on websites, applications and social networks. Today, Interkassa is: An experienced team, in which employs more than 200 professionals; Representation in Europe and the CIS; 70+ payment methods; Trust of 4,000 clients. In the company, we communicate from the position of mentoring and cooperation, where each employee understands common goals and takes responsibility for his part of the work. At the same time, everyone can offer new ideas for improving the product, regardless of their position. We invite to the team those who are interested in working with the following tasks: Helping b2b customers with solving various issues (chat/mail); Communication with providers and partners on operational requests of our usersModeration and verification of service users Work with internal programs and databases. You are our ideal candidate if: You have experience working in FinTech or banking; You speak English (B1+); You understand the specifics of the IT/FinTech market; You have communication and business correspondence skills; You can explain complex processes in simple language; are customer-oriented and have analytical skills; know how to make quick decisions in difficult situations. We are sure that a cool product is created by a cool team! Therefore, for those who are ready to work and develop, we create the most comfortable working conditions: Work in a comfortable office. The office is next to the Shulyavska metro station and has everything you need for comfortable work in the event of a blackout, as well as a reliable shelter where you can wait out the alarm. Stability. We managed to adapt the business to new conditions: we continue to develop the product and enter new markets. We keep all the jobs both for those who are on the front and for those who are in the rear. Everyone on our team gets paid in full and without delay. Paid vacation and sick leave. You have 24 days of vacation. If there are unused days at the end of the year, they are carried over to the next. In case of illness, you can be treated and gain strength as much as you need: we do not require certificates from a doctor. Celebrating important events. Although we are not close now, we are still together. The whole team rejoices at the wedding of colleagues, celebrates birthdays, congratulates on a new addition to the family, a work anniversary or a new career achievement. Team spirit and support. We are always open and like to help not only charitable foundations or the army, but also each other. Finding housing, gas or moral support is a common thing for us. It is enough to contact HR or send a message to the general chat to get help. In this way, we have already closed dozens of meetings for humanitarian and military needs, as well as helped colleagues in solving personal issues. If you have a desire to work in a great team, develop and quickly achieve ambitious goals, send your resume. Let's develop fintech together!