Customer Support Specialist in iTalentify

We're seeking a Customer Support Specialist to join our stellar Customer Service Team full-time. Your contributions will be essential in providing exceptional customer support, building lasting loyalty, and enriching overall satisfaction.What you will do:• Take center stage in the Customer Experience journey;• Address customer inquiries and requests through phone, chat, and email;• Efficiently prioritize tasks and manage workflow to ensure timely resolution;• Demonstrate comprehensive product knowledge and consistently update your expertise;• Identify and address client needs and concerns effectively;• Coordinate and manage your weekly schedule in alignment with team requirements.You'll thrive with us if you bring:• Fluent spoken and written English;• Flexible and open-minded attitude;• Willingness to work 5 shifts per week (with 2 compulsory night shifts);• Eagerness to take a 2-week product training;• Team player and career-driven mind-set.Join our team for:• Remote work;• Performance-based salary with review after 6 months;• Fully paid 2-week product training;• 24 days of paid vacation annually;• Paid sick leave;• Access to career coaching and development opportunities;• Flexible working hours to suit your lifestyle;• A friendly, ambitious, and growth-oriented team dedicated to continuous improvement.Come join us and be part of a team where your skills are valued, and your growth is supported!Interested in joining our team?We are looking to hire immediately for our upcoming training class.