Customer Support Specialist in Genesis

August 15, 2024

Customer Support Specialist

Kyiv, hybrid

Customer Support Specialist

Genesis is Ukrainian co-founded IT company and one of the largest publishers of non-game applications. Together with the best entrepreneurs of Central and Eastern Europe, we create and develop global technology businesses. Our main markets are the USA, Europe and Africa.

As a co-founding company, Genesis first provides promising startups with the necessary resources and expertise for development, and then accompanies the project until it becomes an independent business. Currently, 25 projects are developing in our ecosystem in four main areas: mobile applications, online media, e-commerce and R&D.

We are looking for an ambitious Customer Support Specialist to join the team, who will work closely with the development team and handle various requests from Genesis ecosystem projects.

Tasks waiting for this role:

• communication with users, working with feedback and complaints using chats and e-mail;
• transfer of complex tickets from users to the development team
• multitasking in processes;
• providing empathetic and responsive service to meet the needs of our users;
• communication with developers, formation of tasks related to bugs in the system;
• working with the internal administration system.

What we expect from you:

• English at Intermediate level;
• excellent communication skills;
• the ability to write easy-to-understand concise instructions and polite responses to customer complaints;
• ability to structure tasks;
• attentiveness, perseverance and orientation to the search for solutions;
• critical thinking.

Will be an advantage:

• work experience in customer support;
• experience with the main CRM systems.

Join our team at Genesis! Leave us your contact details and together we will reach new heights!