Customer Support Specialist in RISK

Your main responsibilities will be:- Learn all the necessary information given for work;- Help customers through live support (chats, instant messengers and emails, possible hotline);- Handle customer inquiries appropriately and provide a high level of service;- Be ready to work at night;- Interact with other departments to resolve issues;Essential professional experience:- Knowledge of Ukrainian, Russian (fluent spoken and written), and English (considering all levels) languages;- Good written communication skills in one of these language combinations;- Empathy, stress tolerance, responsibility, and focus on development and results;- Excellent basic computer skills;- Ability to work from personal laptop for the first 2 weeks of work during training.We offer:- Stable salary + monthly performance bonus;- Convenient work schedule: 2/2 with floating days off, 12-hour shift "10-22" (day shift), 10-hour "22-08" (night shift) and midnight "12-00". There is an opportunity to switch to the schedule of 4/2 for 9 hours (morning shifts “08-17”, evening shifts “13-22”, midnight shifts “16-01” are possible).