Customer Support Specialist in Digital Cloud Technologies

A Ukrainian IT company specializing in products for Windows devices invites you to join our friendly and highly skilled customer support team. Your role will involve providing high-quality assistance to our customers by addressing their inquiries and fulfilling their requests.Skills— Advanced PC user;— High level of English proficiency (especially written);— Strong written communication skills;— Good analytical skills;— Excellent systematic problem-solving skills, ability to think «outside the box».Will be a plus— Experience at a technical service desk/call center providing technical support;— Experience with online customer support services as Zendesk, Freshdesk,etc.We offer— Friendly working environment;— Variety of interesting projects;— Flexible working hours;— Professional Growth.Responsibility— Communication with clients with clear instructions on how to solve emerging problems (via email);— Collection of information about unusual or specific issues to support supervisor or tech team.