Customer Support Specialist in HealthJoy

Come for the mission, stay for the experience. In short and simple, we are a talented, hardworking and passionate team. The mission is what fuels and inspires us, helping our huge number of users from the US, we simplify access to health care and insurance services for each of our customers. We remove the complexity of using health care services in the US. Our technology solution changes the industry and gives users a simplified experience of accessing the most necessary healthcare services, saving time and money for users of our platform. Your impact: As a Healthcare Concierge (Customer Support Representative), you will be responsible for handling customer inquiries ( tickets). Our highest priority is to provide quality service, fully informing members about their benefits and the best ways to use the benefits in the shortest possible time. Healthcare Concierge will communicate with our customers through chat and phone calls to advise and help users to get a high level of healthcare services. This may include phone calls with our customers and/or HealthCare representatives in the US to help make appointments with doctors, resolve other inquiries. Healthcare Concierge will search for doctors, hospitals and other healthcare facilities , which most closely match the needs of our customers, and will conduct follow-up communication with providers. In this position, you will collaborate with your team, administrative or clinical staff at the healthcare facilities to determine the best strategies to support our members. Provide a WOW experience and care to our Your experience and skills: High level of English (Upper-Intermediate+) Work experience from 6 months Openness and logical thinking Well-developed communication skills Ability to adapt to frequent changes Computer literacy Teamwork skills High level of responsibility Experience in Customer Support and Customer Service is a huge plus Details roles: Work schedule 5/2 — Mon-Fri: 15:30 — 24:00 20 paid vacation days within 12 months, and an unlimited number of paid sick days. Benefit package: Work must be meaningful and beneficial. That's why HealthJoy offers a solid employee benefits package, including:Competitive compensation:A base salary that increases with your advancement at HealthJoy. In 1.5 years, you can double your basic salary. Employment: HealthJoy is part of the Ukrainian Diia City. From the first working day, we sign a Gig contract through the Vchasno system. Career development: You will have the chance to go through the career path from junior to middle and senior specialist, and eventually grow to Team Lead Deputy or Team Lead. In addition, there are opportunities to develop horizontally and move into adjacent teams to the position of L&D trainer or QA analyst. Health care: As a company that deals with health care, we simply cannot leave our employees without medical care. We provide health insurance for employees, as well as the ability to insure relatives at reduced rates. Education: We also offer English classesof the Ukrainian language, and internal and external educational events for our employees. Our training and development department will provide you with a broad knowledge base about the American health care system and cultural characteristics. health without leaving home. Company events: To stay connected with your team even in these difficult times, we hold happy hours, team building and team meetings, as well as various educational and entertainment events. We work remotely and provide necessary equipment for work.HealthJoy is committed to creating a diverse environment and is proud to provide equal opportunity for all as an employer. All qualified applicants will receive fair employment compensation without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis prohibited by federal, state, or local law.