Customer Support Specialist in Kotovich K., FOP

Our team is rapidly growing and improving. Here everyone gets an opportunity to gain experience and knowledge. We value the ideas of our employees and their willingness to rapidly develop together with the company. We are currently looking for an energetic and responsible Customer Support Specialist who is ready to learn, develop and provide first-class support to our customers. Requirements: Knowledge of English and/or German at the Intermediate Strong level ( B1+) and above; Willingness to handle customer calls in English; Skills of memorizing and processing large volumes of information; Basic knowledge of mathematics; Excellent communication skills; Customer orientation; Willingness to work in night shifts; Desire to learn and develop; Attention, persistence, focus on finding solutions. Will be a plus: Experience working with Softswiss; Proficiency in a second foreign language, namely German; Experience working as an operator in the IGaming industry; High typing speed. Working conditions: Shift work schedule (types of shifts: 9:00 — 18:00; 18:00 — 00:00; 00:00 — 9:00); Full time employment; Remote work format; Competitive salary, which depends on experience and qualifications; Standard benefits (vacation, sick leave, etc.); A dynamic environment for development, where you will have the opportunity to show your potential. Responsibilities: Interacting with customers through various channels (phone, email, chat, messengers) to resolve questions and resolve issues; Provision of professional advice and informational support regarding products and services; Accrual of bonuses at the request of customers; Effective processing of requests and complaints, promotion of a positive experience of customer interaction with the product; Participation in the improvement of customer service processes and submission of recommendations to optimize the work of the support department. If you have a desire to join our friendly team and help customers receive the best service, we are waiting for your CV!