Customer support specialist in Newxel

We are seeking a Customer Support Specialist (Engineer) to innovate alongside the passionate team, crafting products that bridge the gap between broadcast and post-production. With opportunities for personal growth, a supportive environment, and cutting-edge technologies, be part of the mission to redefine storytelling in the digital age.Requirements0,5+ years of experience as a Support engineer or Customer support specialistGood technical problem-solving skillsEnglish Proficiency Skills, and confident in communicating in both written and spoken formExperience handling inbound technical support contactWill be a plusA bachelor’s degree in computer science, information technology, or similarUnreal Engine / Blueprints knowledgeExperience using REST / JSON APIExperience in JavaScriptResponsibilitiesSupport high-quality systemsTroubleshoot and configure systems in production in an efficient and professional mannerCommunicate with customers about their technical issues in a professional and timely mannerAnalyze web service APIs to support simple interfaces between systemsBe involved in lab tests for new software developmentResponsible for analyzing and finding solutions to technical support issuesCustomers log technical support issues in our support portal or by phoneThe Support Engineer picks up these issues and works with the customer to find a solution to the technical issuesWhat we offerCompetitive salary and benefits packageMedical insuranceTax compensationFull RemoteCollaborative and innovative work environmentCareer growth and development opportunitiesA chance to work with a talented and driven team of professionalAbout the projectOur partner developed the award-winning platform trusted by broadcasters worldwide. With over a decade of immersive experience, the company is the pioneers in crafting cutting-edge Real-time Graphic Solutions tailored specifically for the dynamic Broadcast Industry.Specializing in design, animation, product development, and media production, they offer a comprehensive suite of services. Their advanced plugins for Vizrt, along with example scenes and free scripts, empower efficient realization of your vision. Join the team in pioneering a new era of creativity, innovation, and seamless integration.