Customer Support Specialist in Livingston Research Group

Livingston Research is an international Ed-Tech company founded by Ukrainians almost 15 years ago. Our mission is to provide personalized educational support to students in the US and beyond, through technology. We connect tens of thousands of students with freelancers around the world. We are currently actively looking for passionate and enthusiastic individuals who would like to start their careers off on the right foot by joining our dynamic team as Customer Service Representatives! Do not miss an opportunity that will allow you to easily combine a cool job with studies/hobbies/personal affairs and gain valuable experience! 💙💛Skills required: Excellent communication skills; Upper-Intermediate/Advanced written and spoken English; Be able to work different types of shifts throughout the week to cover our Western markets: 7:00 AM - 3:00 PM (GMT+2, 1−2 times a week)15:00 - 23:00 (GMT+2, 1−2 times a week)23:00 - 7:00 (GMT+2, 1−2 times a week)A clear understanding of what great should look like customer experience;Working laptop or PC;Stable Internet connection (45 Mbps or higher).It would be a definite plus if: You have any customer support experience;Experience working with native English speakers;Have participated in international exchange programs (e.g. FLEX, Erasmus, etc.); What will be your responsibilities: Interacting with existing customers via a text message interface; Advising customers on orders and our products; Providing assistance with the web interface; Solving existing customer problems and preventing new ones;Collaboration with other teams to achieve common goals;Exclusively written interaction (no calls)What we offer: Ability to combine work with study (flexible schedule);Competitive salary paid in USD/EUR to Payoneer account (in average over $400 depending on performance and number of shifts);Alternative payment methods available if not able to open a Payoneer account;Personal performance bonuses in addition to salary that encourage you to contribute to the growth of the company and be a real team player :)Timely payment (twice a month!);Paid adaptation sessions that prepare you for any type of client or situation at work or in life :) and no drop in salary during the trial period;Strong corporate culture, mutual support and cohesion;Opportunity to build a career career and gain experience that will serve you in the long run; Non-monetary bonuses and regular corporate online and offline events; Bonuses for inviting friends (referral program). Ready to supercharge your career? Apply now!