Customer support specialist in Vbet Ukraine

We are Vbet Ukraine — a bookmaker and organizer of gambling games, an official representative of the VBET brand, which has been operating in the Ukrainian market since 2020. VBET Ukraine was the first in the country to receive all three online gambling licenses from the Commission for the Regulation of Gambling and Lotteries of Ukraine. We are sure that customers are the soul of our business, and we are looking for a Customer care specialist in our dream team who will become part of our team and provide support and assistance to our customers. What is he, our future colleague: Experience working directly with client in any field (betting experience will be an advantage); Speaks Ukrainian at a high level, knowledge of English will be a plus; Older than 21 years (this is provided for by legislation on the gambling business); Smart, active and always ready to help to the customer; Communicative and open; Organized and with good time management skills. Your daily tasks will be: Provide customers with technical and informational support in solving a variety of questions; Provide excellent customer service via phone, email or online chat; Help site visitors pass verification on the platform; Interaction with other departments of the company. From our side, you will receive: Training: we are ready to teach our employees everything, so if there is a desire to develop in support, but there is no work experience in the direction of gambling/betting, we will tell and show everything; Employment and schedule: official employment and transparent salary, the company pays all taxes for you. The support team has a floating 9-hour work schedule with night shifts (07:00—16:00, 15:00—24:00, 24:00—07:00); We work in a hybrid format, but be ready for changes in offices; Vacation and sick leave: for your rest, the company provides 24 calendar days of vacation at the expense of the company and pays for sick leave; Support: we care about the health of our employees, so we provide: health insurance after 3 months of work, unlimited psychological help for employees and complete post-war adaptation of servicemen and their families; Colleagues: the people around you determine the level of your life. With quality interview stages, we select the best of the best. You will work with real professionals in your field; Development in the company: it is important for us that employees grow within the company and have the opportunity to improve their skills and achievements. And we, for our part, are ready to give you the opportunity to prove yourself and invest in you our experience and knowledge; A little about the office and the atmosphere: a comfortable office awaits you near Kontraktova Ploshcha with fresh fruit, a library where you can take any book you like. And we, in turn, will gladly accept your book wishes. And also PlayStation and table football - it's never sad :) And also: we are helping our country and we believe that we will win soon! If you are still interested in reading and you would like to join our team and become part of a wonderful team - don't wait. Send us your resume and a short motivational letter, let's get to know each other in person :) We will be glad to see you in our team!