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Customer Support Specialist in edrone
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edrone
Do you want to become a key figure in onboarding new customers? ️ At edrone we are looking for passionate people to join our Customer Care team as a Support Specialist. If you are interested in eCommerce and feel that you have a knack for building relationships with customers and would like to contribute to their first successes in using our product - this place may be just for you!
Our Product:
We are an AI-based e-CRM dedicated to e-Commerce companies for comprehensive support of activities and building relationships with their clients. We believe that the future belongs to technology companies, not retail companies. We continually deliver breakthrough technologies used by giants to companies of all sizes.
We provide advanced Marketing Automation solutions, based on our algorithms, which are easy to install (Plug'n'Play). Our goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) using a comprehensive e-commerce marketing cloud.
Sounds interesting? Read more!
What we can offer you ✨:
- Joining a fantastic team, full of passion for building relationships with clients and tools supporting development in in this field
- Professional training preparing for work
- A flat organizational structure, great decision-making and a real influence on the appearance of the company in which you work - your opinion is important to us!
- Work in our modern office in Krakow (Lekarska 1), and after a 3-month implementation period, the possibility of hybrid work
- Competitive salary of PLN 4,300 - PLN 5,800 gross with an Employment Contract or a Mandate Contract (the choice is yours !)
- Multisport Card, private medical care (LuxMed), free English and Portuguese language lessons, personal counseling from Mindgram with the possibility of participating in free psychotherapy visits, as well as access to our private office gym if you feel that you would like to get some more endorphins after work
What does the recruitment process look like :
- Fill out the recruitment form and attach your CV
- A short online conversation with recruiter - Milena Micor , during which we will want to get to know you a little better!
- Interview in the office with Onboarding Team Lead - Adrian Lekki and another panelist.
- Decision regarding the offer and welcome on board! ⭐
This role will be perfect for you if:
- You have experience and like working with clients, and building relationships with them is second nature to you
- You are not afraid of new challenges, and your energy and proactive approach make no tasks difficult for you!
- We have a lot going on, so if you work well under pressure time, while remaining calm and effective, we will definitely come to an agreement!
- You can act independently and you are not afraid to take responsibility for your actions - ownership is for nas the key to success!
- Continuous development and improvement of qualifications are an integral part of your life - we want you to be able to develop with us every day!
- Your advantages are knowledge of the basics of marketing or interest in eCommerce, and the world of trends and innovations is your natural environment
- You have good knowledge of English in speech and writing (+B1/B2)
Additionally, we appreciate if:
- You have previous experience in e-commerce or marketing - if you don't have it, no worries!
- You have previous experience with B2B clients
Do you want to become a key figure in onboarding new customers? ️ At edrone we are looking for passionate people to join our Customer Care team as a Support Specialist. If you are interested in eCommerce and feel that you have a knack for building relationships with customers and would like to contribute to their first successes in using our product - this place may be just for you!
Our Product:
We are an AI-based e-CRM dedicated to e-Commerce companies for comprehensive support of activities and building relationships with their customers. We believe that the future belongs to technology companies, not retail companies. We continually deliver breakthrough technologies used by giants to companies of all sizes.
We provide advanced Marketing Automation solutions, based on our algorithms, which are easy to install (Plug'n'Play). Our goal is to help you understand customer behavior (Customer Intelligence) and engage them (Marketing Automation) using a comprehensive e-commerce marketing cloud.
Sounds interesting? Read more!
What we can offer you ✨:
- Joining a fantastic team, full of passion for building relationships with clients and tools supporting development in in this field
- Professional training preparing for work
- A flat organizational structure, great decision-making and a real influence on the appearance of the company in which you work - your opinion is important to us!
- Work in our modern office in Krakow (Lekarska 1), and after a 3-month implementation period, the possibility of hybrid work
- Competitive salary of PLN 4,300 - PLN 5,800 gross with an Employment Contract or a Mandate Contract (the choice is yours !)
- Multisport Card, private medical care (LuxMed), free English and Portuguese language lessons, personal counseling from Mindgram with the possibility of participating in free psychotherapy visits, as well as access to our private office gym if you feel that you would like to get some more endorphins after work
What does the recruitment process look like :
- Fill out the recruitment form and attach your CV
- A short online conversation with recruiter - Milena Micor , during which we will want to get to know you a little better!
- Office conversation with Onboarding Team Lead - Adrian Lekki and another panelist.
- Decision regarding the offer and welcome on board! ⭐
