Customer Support Specialist in SoundCampaign

We are looking for people like you!A growing tech company in the music industry is looking for English speakers for a Customer Support Specialist position to assist our customers with technical problems when using our platform.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.To be successful in this role, you should be an excellent communicator who’s able to earn our clients' trust. You should also be familiar with the help desk software.Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.Responsibilities:Respond to customer queries in a timely and accurate way, via email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales, and Marketing teamsAssist in training junior Customer Support RepresentativesRequirements:Experience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plus (Music industry)Experience using help desk software and remote support toolsUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling severe casesBenefits:You can work as much as you want: we will pay you a salary, but if you work extra hours you will get paidFlexible vacation: if you need time off, just let us know.Opportunity to advance: if you do a good job we will give you a raise and the opportunity to grow with usAbout Us:We’re a growing startup company that helps music artists from any part of the globe by getting their music on playlists by curators and influencers. Link to apply for the position: https://soundcampaign.bamboohr.com/careers/50Company website: https://soundcamps.com/