Customer Support Specialist in NetHunt CRM

2 липня 2024

Customer Support Specialist

Київ

NetHunt, a leading Ukrainian CRM platform for B2B companies, is seeking an experienced and passionate Customer Support Specialist to become a vital part of our growing team.

About NetHunt

NetHunt empowers businesses with a comprehensive CRM solution, including features for database organization, sales pipeline management, automation, task management, and team collaboration — all in one user-friendly platform.

Become a Customer Support Hero

In this role, you’ll be the first line of defense for our valued clients, ensuring their success by providing exceptional support and fostering positive relationships. You’ll leverage your strong communication and problem-solving skills to diagnose issues, deliver solutions, and contribute to continuous product improvement.

What You’ll Do:

• Be a customer champion, proactively understanding client needs and offering tailored solutions.
• Provide exceptional support via chat, email, and Google Meet calls, building trust and rapport.
• Partner with product teams to ensure client feedback is incorporated into product development.
• Identify and report common client issues and bugs, driving product enhancements.
• Manage client expectations effectively, ensuring project scope and timelines are met.

What We’re Looking For:

• B1-B2+ level of English proficiency.
• Minimum experience in customer support.
• Excellent written and verbal communication skills with a focus on active listening.
• Strong analytical and problem-solving abilities.
• Basic technical knowledge with the ability to grasp software functionalities.
• Familiarity with CRM systems like Intercom, Zendesk, or Helpdesk.
• A customer-centric approach with a genuine desire to resolve issues.
• Ability to multi-task and prioritize effectively.
• Previous experience in the IT industry (a plus!).

Why NetHunt?

• Competitive salary and benefits package.
• Flexible work schedule with 2 shift options: 11AM-7PM and 4PM-12AM.
• Work-from-home option or modern office in Kyiv (Vozdvyzhenka) with backup generators.
• Collaborative and supportive work environment.
• Continuous learning opportunities, including mentorship and professional development programs.
• 50% reimbursement for training courses (including English language!).
• Opportunities for career growth and advancement.
• Medical insurance with premium healthcare access.
• Generous vacation and sick leave policies.
• Fun and engaging team events to foster connections.

Ready to Make a Difference?

We’re looking for a talented individual who thrives in a fast-paced environment and is passionate about exceeding customer expectations.

If this sounds like you, submit your resume today! A rewarding career at NetHunt awaits.