Customer Support Specialist in MobiTeach LLC

June 26, 2024

Customer Support Specialist

remotely

Main functions :

1. Tracking user feedback:
   
   • Monitoring and collecting user feedback through various channels (marketplaces, social networks, email, forums, etc.).
   • Processing and systematization of received information for further analysis and actions.
   • Timely response to user questions and comments, providing correct and useful answers.
2. Communicating critical bugs to the development team:
   
   • Identifying and documenting critical bugs identified by users.
   • Close cooperation with the development team to communicate information about bugs and their priority.
   • Participation in the process of testing bugs after their correction.
   application rating.
3. Development and implementation of strategies to improve user satisfaction.
4. Collection and analysis of metrics related to user experience and application rating.

Requirements:

1. Education and experience:
   
   < li> Higher education (preferably in the field of IT, linguistics or management).
   • Work experience in a similar position from 1 year.
   • Experience with mobile applications will be an advantage.
2. Skills and Competencies:
   
   • Excellent communication skills and competent written language.
   • Ability to effectively work with user feedback and resolve conflict situations.
   • Knowledge of tools for monitoring feedback and working with tickets (eg JIRA).
   • Basic understanding of the software development process.
3. Personal qualities:
   
   • Attention to details and high responsibility.
   • Ability to work in a team and interact with different departments of the company.
   • Ability to quickly learn and adapt to changes.

The company offers:

— a competitive salary;
— remote employment in any place convenient for you;
— 7-hour working day;
— the possibility of career growth;
— paid sick leave, vacation and winter vacation.