Customer support specialist in Promotion

We are looking for a customer support specialist / account manager who will be responsible for processing orders, preparing commercial proposals, working with complaints and full support of B2B customers.

This is a position for an attentive and systematic specialist with experience in customer support, order processing or commercial sales support.

Main responsibilities:

• Reception and processing of customer inquiries (email, telephone, applications).

• Providing information on product availability, prices, delivery terms.

• Preparation of commercial offers.

• Creation and support of orders in the system.

• Invoicing.

• Work with customer complaints and claims.

• Coordination with logistics, quality, finance departments.

• Control of order statuses and shipment acceleration.

• Analysis of credit limits, balance and financial information of customers.

• Working with documents (corrections, cancellations, duplicates).

• Participation in the improvement of internal business processes.

Requirements:

• Higher or incomplete higher education.

• Experience in the field of customer support / customer service / work with customers will be an advantage.

• Business correspondence and telephone skills negotiations.

• Ability to work with a large amount of information.

• Experience with ERP systems (preferably SAP), CRM or accounting programs.

• A confident user of Microsoft Office.

• Fluent Ukrainian.

• English will be advantage.

• Resistance to stress, attentiveness, customer orientation.

Working conditions:

• Official employment (through an outstaffing agency).

• Competitive official salary.

• Annual bonus based on KPI results.

• Schedule: 40 h/week, Mon–Fri.

• Hybrid work format (3 days office / 2 days remote)

• Lunch compensation — 5,000 UAH/month (before tax).

• Corporate laptop.

• Study and sports compensation programs.

• Free psychologist consultations.

• Additional paid day for volunteering.

• Corporate events and gifts.

Key words for search:

customer manager, customer support specialist, support service specialist, commercial sales support, B2B customers, order processing, SAP, hybrid work, official employment.

If necessary, I can additionally:

• adapt to Kyiv / region (for local search),

• add a salary level for better conversion,

• make a version for LinkedIn,

• shorten the text to a more "dynamic" format for young audience.