Customer Support Specialist in Kasta

Kasta is one of the largest Ukrainian marketplaces, where millions of people buy clothes, shoes, appliances, household goods and much more every day. We create online shopping that you want to repeat - fast, simple and caring.

And now we are looking for a Customer Support Specialist to help us maintain this level of service in chats and emails. If you type quickly, easily navigate information and want to work in a team that really supports - let's go.

What will you do

• You will communicate with clients in incoming chats and emails.

• You will write outgoing chats to clarify information or help.

• You will advise customers on orders, payments, shipping, returns, products and marketplace processes.

• Quickly find answers in the internal knowledge base and pass complex cases further down the process.

What is important to us

• Fluent, literate Ukrainian language and fast dialing.

• Attention to details (because they shape the client's experience).

• Emotional stability and ability to respond adequately in unexpected situations.

• A confident PC user: you work in several windows/systems in parallel.

• The ability to focus on tasks, even when they are routine.

• Willingness to learn and grow together with the team.

Will be a plus

• Experience in support services or a similar position.

• Experience with CRM.

• Super-fast typing is a really noticeable plus.

Work format

• 5/2, floating schedule and weekends.

• Completely removed.

• The equipment is yours (must withstand stable operation in systems and chats).

Why Kasta

• You will have a real impact on a Ukrainian product used by millions of people.

• You will work in a team of like-minded people and an open environment where feedback is valued.

• We support balance and flexibility - you can work at a convenient time and from anywhere.

• Real challenges, development, new interesting tasks and feedback without bureaucracy.