Customer Support Specialist in Technolex Translation Studio

We’re expanding and looking for a Customer Support Specialist to join our friendly and ambitious team. If you enjoy helping people, quickly find solutions, and want to grow in the tech industry — we’d love to hear from you!

What we expect from you

• Strong written and spoken English (B2+).

• Excellent communication skills and customer-oriented mindset.

• Willingness to learn and adapt quickly.

• Experience in customer support or sales will be an advantage.

• Interest in technology, SaaS products, and the localization/translation industry is a plus.

Your responsibilities

• Support our clients via the client support portal, chat, and email.

• Provide clear and helpful explanations of product features.

• Maintain and regularly update user manuals and guides for our products.

• Investigate and resolve customer inquiries, escalating when necessary.

• Collect feedback from users and share it with the product team.

What we offer

• Friendly, open-minded team that values ideas and collaboration.

• Transparent, quality-driven processes with minimum bureaucracy.

• Flexible, results-focused approach — your voice will be heard.

• Official employment and competitive salary.

• Paid sick leave and holiday.

• Hybrid work. 3 days at home, 2 days in the office.

• Benefits: gym membership, mental health support, professional courses, corporate events.

• Opportunities for career growth within a SaaS company.

• Work schedule: Mon-Fri, 9:00—18:00 (Kyiv time).

Why join us?

You won’t just be answering tickets — you’ll help customers all over the world run their businesses more effectively. Your ideas can directly influence how our products evolve, and you’ll grow alongside a company that’s making a mark in the translation industry.

We are looking forward to having you on our team.