Customer Support Specialist in HealthJoy

*Completely remote work from Ukraine. The candidate must live in Ukraine.

Come for the mission, stay for the experience.

Simply put, we are a talented, hardworking and dedicated team. The mission is what fuels and inspires us, helping our huge number of US users, we simplify access to health care and insurance services for our customers.

We remove the complexity of using health care services in the US. Our technology solution is changing the industry and giving users a simplified experience of accessing the most necessary healthcare services, saving time and money for users of our platform.

Your impact:

As a Healthcare Concierge (Customer Support Specialist) you you will process customer requests (tickets). Our highest priority is to provide quality service, fully informing customers about the benefits of available services and the best ways to use their benefits in the shortest possible time. This includes:

• Processing requests from users for advice and assistance in accessing healthcare services - finding doctors, clinics and other healthcare facilities that best meet customer needs.
• Interacting with customers via chat and telephone to provide assistance and support in choosing the appropriate level of care. This may include making outbound calls to clients and/or physicians to help schedule appointments, resolve other inquiries.
• Collaborate with your team, administrative or clinical staff at healthcare facilities to determine the best options to support our customers.
• Provide a WOW experience and care to our US users.

Your experience and skills:

• Proficiency in English (Upper-Intermediate+);
• Strong critical thinking skills (ability to ask questions, analyze information, find solutions);
• Well-developed communication skills (ability to effectively use internal and external channels)
• High level of empathy in daily interactions with customers and colleagues;
• Responsibility (keeping commitments, timely completion of work);
• Ability to adapt to frequent changes;
• Ability to work effectively both independently and in a team;
• Proficiency in Office Suite and Google Programs.
• Experience in Customer Support/Customer Service will be a plus;

Role details:

• Work schedule 5/2 — Mon-Fri: 3:30 p.m. — 12:00 p.m.;
• 20 paid vacation dayshe has 12 months, and paid sick leave.

Benefit package:

Work must be meaningful and beneficial. HealthJoy offers a solid benefits package, including:

• Employment format:

?HealthJoy LLC is part of the Diya City legal regime in Ukraine. From the first day of work, we sign a Gig contract through the Time system, giving you the status of a Gig Specialist.

• Competitive remuneration:

Gig Specialist basic remuneration, which grows along with your development in HealthJoy - within 1.5 years you can almost double it. The best employees also receive bonuses, the size of which depends on individual KPIs. 

• Career development:

You will have the chance to go through the career path from Junior to Expert Specialist, and eventually grow to Team Leader. In addition, there are opportunities for horizontal development and transfer to adjacent teams to the position of Learning & Development Trainer, Quality Assurance Analyst or Process Analyst.

• Health care:

As a company focused on health care, we provide 100% health insurance coverage for employees, as well as the ability to insure relatives at reduced rates.

• Education:

We offer English language classes, access to the corporate training platform "Udemy" for professional development, and internal and external educational activities for our employees. Our training and development department provides extensive knowledge of the American health care system and cultural characteristics.

• Mental Health Support Program:

Each employee has access to personal therapy with a psychologist/psychotherapist or by a psychiatrist, as well as additional virtual lectures on mental health.

• Corporate events:

To stay connected with the team, we hold happy hours, team building, as well as educational and entertainment activities.

• Gym:

Access tocorporate discounts and special offers at Sport Life, one of the largest sports centers in Ukraine.

• Remote work:

We provide the necessary basic equipment for comfortable work from home (or anywhere!).

?Equal Pay Commitment

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive. All qualified applicants will receive fair employment compensation without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis prohibited by federal, state, or local law.?