Customer support specialist in Schneider Electric Ukraine

Schneider Electric is a global leader in providing digital power management and automation solutions for efficiency and sustainability. The company integrates the best technologies in power management, real-time automation, software and services into solutions for civil and residential facilities, data centers, infrastructure and industry.  The company's divisions operate successfully in more than 100 countries around the world. Schneider Electric is 170,000 of the best professionals who make energy safe, reliable and efficient.

Schneider Electric Ukraine invites a Customer Support Specialist for commercial issues to the customer service team.

Goal positions: 

Ensuring high-quality customer support by promptly resolving inquiries, providing accurate information, processing orders and complaints, as well as interacting with internal company departments to achieve a high level of customer satisfaction.

Main duties:

•Receiving and registering customer inquiries (e-mail, applications, phone).

•Sending survey letters, logistics information (availability, prices, terms).

•Preparation of commercial offers, creation of orders, invoicing.

•Processing of complaints, coordination with logistics and quality department.

•Providing financial information (analysis of credit line, balance, shipment restrictions).

•Information about the status of orders, acceleration of shipments upon request.

•Analysis problems in orders, interaction with other departments to solve them.

Requirements for the candidate:

•Skills in business correspondence and telephone communication. Fluency in the Ukrainian language.

•Communication, courtesy, stress resistance.

•Knowledge of Microsoft Office, basic office programs.

•Experience of working with the CRM system (knowledge of SAP will be an advantage).

•B1 level of English.

•Higher or incomplete higher education (willing to consider recent students courses).

What we offer:

•Official salary, official employment.

•Annual bonus subject to performance of KPI.

•Partial compensation for lunches – UAH 5,000.00. per month, before taxes.

• The possibility of a hybrid work format (3 days from the office, 2 - remotely).

• The possibility of partial compensation for training and/or sports programs.

• Free sessions with a psychologist for employees and family members.

• Gifts for seniority in the company, birthdays and New Year.

Please send your resume with the specified salary requirements!